Get Started Optimizing
We’re here to support you every step of the way.
HOW IT WORKS
We know that you need cloud communications and technology solutions that meet your needs, work well, and fit your budget. Here’s how we work with you to design and implement the perfect system for your business.
FREE, NO-OBLIGATION CONSULTATION
We start by meeting with new clients personally for an introductory strategy session. During this meeting, we discuss:
Your current services
Review your current service invoices
Your goals & timelines
Your work space and current equipment
Following our discussion, we’ll schedule another meeting to review your new service options.
DESIGN YOUR OPTIMIZED SERVICES
With our initial discussion in mind, we’ll get to work designing a service solution to meet your unique needs. We’ll present you with:
Unbiased, independent service recommendations
A combination of incentives to provide a better offer
Additional guidance and better contract terms than you could get from the provider directly
We’ll discuss our proposed solutions with you and ensure they meet your needs and current resources. This evaluation saves you a tremendous amount of time, frustration, confusion, and money!
CHOOSE YOUR SOLUTION
With access to over 300 technology service providers, we specialize in flexibility! Working together, we’ll:
Build your solution using one provider or a combination of several
Provide guidance based on our experience with the providers
Make the choice that’s right for you
Remember, your service satisfaction is our first priority. Your business depends on it, and so does ours.
COORDINATE AND IMPLEMENT YOUR SERVICES
Once you select your new services, we’ll finalize the technical details and submit your order. When time comes to implement and/or install your new services, we will:
Oversee your implementation process on your behalf
Work with the provider(s) and your technical resources to schedule your installation
Provide additional guidance during the installation
Verify service testing to ensure the services are working properly
Our goal is to make your transition fast, easy, and convenient. We’ll ensure that your conversion is smooth and successful.
FINAL SERVICE TESTING AND BILLING AUDITS
A few days after your services are installed, a client services manager will follow up to perform any final testing to be sure your services are working to your satisfaction. We’ll:
Make any necessary adjustments to your new services
Audit your first invoices to be sure they are accurate
Resolve any billing issues we find
Update you throughout the process and upon resolution
Since many providers send erroneous first invoices, we’ve found this is an important step to save you time and money. Billing issues can take several invoice cycles to be fixed, but we always follow through to completion.
ONGOING ACCOUNT MANAGEMENT
Once you are using your new services, we provide complimentary ongoing support and account management services for the life of your account. If you ever have:
Need assistance with service changes
…call us first!
We’ll help you skip the long waits and frustrating experiences with the provider’s customer service. We’re your partner for the long-term.